Privacy Policy

At Clinic Secret (“Clinic Secret”, “we”, “us”, or “our”), we deeply respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide when you visit our website (www.clinicsecret.com), or interact with our telemedicine API infrastructure (collectively, the “Platform”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to all users, including individual patients (“Patients”) as well as healthcare providers.

As a health technology platform, Clinic Secret handles Protected Health Information (PHI). All PHI collected through our medical intake forms or generated during consultations (synchronous or asynchronous) is securely stored in strict compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

We collect several types of information from and about users of our Platform, including:

• Personal Information (Non-Medical): Name, mailing address, email address, telephone number, and payment details.
• Protected Health Information (PHI): Medical history, symptoms, pre-existing conditions, current medications (e.g., requests for GLP-1 agonists or peptides), target weight, and clinical evaluation notes provided during the medical questionnaire or secure SMS interactions.
• Technical and Usage Information: IP address, browser type, operating system, and interactions with our API or white-label portals.

We use information that we collect about you or that you provide to us to:

• Facilitate telemedicine consultations (synchronous and asynchronous) by connecting you with an state-licensed medical provider network.
• Create and manage your unique “Visit ID” and route prescription requests to our partner fulfillment pharmacy.
• Send automated SMS notifications regarding your prescription status (e.g., “Approved by Prescriber”) and schedule 30-day clinical follow-ups.
• Fulfill our legal and regulatory obligations.

We do not sell or rent your personal information. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information and PHI that we collect as described in this privacy policy:

• To Network Medical Providers: So they can evaluate your case, review your medical history, and, if clinically appropriate, issue an electronic prescription (e-Prescribing).
• To Partner Pharmacy: For the processing, fulfillment, and shipping of prescribed medications.
• For Legal Reasons: To comply with any court order, law, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Clinic Secret, our customers, or others.

We have implemented robust technological and operational measures designed to secure your personal information and PHI from accidental loss and from unauthorized access, use, alteration, and disclosure. All medical information is encrypted and securely integrated into our system. However, the transmission of information via the internet or text messaging (SMS) carries inherent risks. Any transmission of personal information is at your own risk.

Depending on your state jurisdiction, you may have additional rights regarding your personal information, including the right to request access to, correction of, or deletion of your data. Patients also have specific rights regarding their PHI under HIPAA, which are detailed in the treating medical provider’s Notice of Privacy Practices.

It is our policy to post any changes we make to our Privacy Policy on this page. The date the privacy policy was last revised is identified at the top of the page. Your continued use of the Platform following the posting of changes constitutes your acceptance of such changes.

To ask questions or comment about this Privacy Policy and our privacy practices, please contact us at:

Email: support@myonlineconsultation.com
Mailing Address: 8950 SW 74th Ct, Ste 2226, Miami, FL 33156